This Privacy Policy explains how Evergreen Flora Lane handles personal data when visitors use our website, request consultations, or engage us for floral services.
This introduction outlines how the policy is organized and where to find key information.
We use personal data to respond to inquiries, prepare quotes, schedule consultations, confirm bookings, coordinate floral design and event setup, process payments, maintain records, improve website performance, and meet legal, accounting, and security obligations.
We may share personal data with service providers that support website hosting, communications, payment processing, scheduling, delivery coordination, and similar operational functions. These parties are expected to use the data only for the services they provide to us and to handle it under appropriate confidentiality obligations.
We may disclose personal data where required to comply with law, court orders, lawful requests, or to protect our rights, customers, staff, or property. We may also share information when needed to prevent fraud, resolve disputes, or support lawful investigations.
We may process contact details, event and order information, communication records, payment-related details, and service preferences. Where relevant, we also collect information needed to plan floral designs, confirm dates, arrange delivery or on-site setup, and manage follow-up communication.
We receive data from website inquiries, consultation requests, quote discussions, booking confirmations, payment steps, and messages sent to us. We may also generate internal records from scheduling, order handling, and service coordination activities.
Our website may use essential cookies to support core site functions, preference cookies to remember basic settings, and analytics cookies to understand site use. We do not rely on cookies to collect more information than is needed for these purposes.
You may manage cookies through your browser controls and, where available, site preference tools. Disabling certain cookies may affect form submission, session continuity, or other basic website functions.
Subject to applicable law, you may ask us to access, correct, update, or delete personal data we hold about you. You may also object to certain processing or request restriction where those rights apply.
To make a privacy request, use the contact details in this policy and describe the data or interaction concerned. We will review the request and respond within a reasonable period, taking account of any legal exceptions or record-keeping duties.
We retain personal data for the period necessary to manage inquiries, complete bookings, maintain business records, and meet legal or tax obligations. When data is no longer required, we delete it or de-identify it in accordance with our internal retention practices.
If we make material changes, we will update the policy on this page and may provide additional notice where appropriate. The revised version applies from the date it is posted unless a different effective date is stated.
